This document outlines the privacy practices and data usage policies for SAM, operated by Aspen Family Business Group (“AFBG”). Your use of SAM signifies your agreement to these terms.
1. Information collection
When you interact with SAM, AFBG may collect the following types of information:
- User input: The text you enter into SAM, including questions, requests, and feedback.
- Interaction data: Information about your interactions with SAM, such as the time, date, and duration of your sessions, as well as the features you use.
- Technical information: Depending on how you access SAM, AFBG may collect technical information such as your IP address, browser type, device information, and operating system. This information is generally anonymized and used for system administration, troubleshooting, and improving SAM’s performance.
2. Use of information
The information collected is used for the following purposes:
- Providing and improving SAM: To understand user needs and improve SAM’s responses, functionality, and overall user experience. This includes training the AI models that power SAM.
- Personalization (if applicable): If SAM offers personalization features, your interaction data may be used to tailor responses and recommendations to your preferences. This will only occur if you explicitly opt-in to such features.
- Analytics: To analyze usage patterns and trends, helping AFBG understand how users interact with SAM and identify areas for improvement. This data is typically aggregated and anonymized.
- Communication: AFBG may use your contact information (if provided) to communicate with you about updates, announcements, or support related to SAM.
- Legal compliance: AFBG may disclose information if required by law, regulation, legal process, or governmental request.
3. Data sharing, retention & security
AFBG does not share your data with any third parties, or sell your data. AFBG is committed to protecting your privacy, and takes reasonable measures to protect the information collected from unauthorized access, use, or disclosure. AFBG will retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
4. Accuracy of information & reporting inaccuracies
While AFBG strives to provide accurate and helpful information through SAM, SLM AI models are still under development and may sometimes provide inaccurate or incomplete responses. If you believe that you have encountered a mistake or inaccuracy in SAM’s answers, we encourage you to report it to AFBG. Your feedback is invaluable in helping AFBG improve SAM’s performance.
5. Changes to this policy
AFBG may update this policy from time to time. Any changes will be posted on this page, and AFBG encourages you to review it periodically.
6. AI training
By using SAM, you acknowledge and agree that your interaction data, including user input, may be used by AFBG for the purpose of training and improving the AI models that power SAM. Some level of individual data may be used.